Merkury MI-WW334 Smart Plug User Guide

Merkury MI-WW334 Smart Plug

INTRODUCTION – Merkury

Thank you for purchasing your MERKURY smart home product.

Get started using your new devices by downloading the Merkury Smart App, one convenient app that manages everything straight from your phone or tablet. Easily connect to your home Wi-Fi, and control multiple devices from the touch of your fingertips.

START GUIDE

What’s in the Box

• 3x Smart Wi-Fi Plugs
• User Manual

Get Ready

• Know your Wi-Fi network and password
• Make sure you’re connecting to a 2.4GHz Wi-Fi network (This device can’t connect to 5GHz networks)
• Make sure your mobile device is running iOS® 13 or higher or Android™ 10 or higher

STEP 1

• Download the Merkury Smart App from the App Store or Google Play.
• Register an account on your App.

1. Enter your email address.
2. Enter the verification code and create a password.
3. Log in to the App.

STEP 2

• Plug-In

Plug the Merkury Smart device into the wall. Make sure the indicator light on the device is flashing rapidly blue, indicating the device is ready to connect. *see reset instructions on p. 7

STEP 3

• Set Up: Auto Discover Device
  Your device is now able to be discovered magically to connect to your home Wi-Fi network. It’s quicker and easier than ever to connect.

1. The device is Flashing. Connect to 2.4GHz Wi-FiAdd device:
   • 
2. While the device is flashing, tap “Auto-Discovery” on the Add Device screen of the Merkury Smart app.
3. The Merkury Smart app will automatically detect your Smart Plug.
4. The Merkury Smart app will automatically detect the network that your smartphone is connected to. Enter the password to your Wi-Fi network, then tap “Next Step” and the device will connect.
5. The Merkury Smart app will try to connect your device.
   • Pairing Device
6. The Merkury Smart app will attempt to connect. This may take a few moments.

VOICE CONTROL GUIDE

Thank you for purchasing your MERKURY smart home product. Ensure your devices are already set up using the Merkury Smart app, then follow these steps.

• Open the Google Home app and go to Home Control in the menu
• Tap the “+“ button.
• Choose “Merkury Smart“ from the list of Home Control partners.
• Authorize your account with Google Assistant using the username and password from your Merkury Smart app.

Frequently Asked Questions

• How do I customize my dashboard?
  Select the “Edit” option on the top of the “Home” page. Create additional pages on your dashboard by dragging tiles to the right and organizing devices to fit how you use them.
• How Many Devices Can I Control?
  Merkury Smart app can control an unlimited amount of devices in an unlimited amount of locations. Your router may have a limit on how many devices can be connected to one router.
• How do I rename my device?
  From your main device list, click on the device you want to rename, then click “Device Settings”, then click on “Device Name”. Rename your device to a more familiar name like “Bedroom” or “Living Room” and then click Save.
• The device appears offline or unreachable, what should I do?
  Make sure your Wi-Fi router is online and in range. Make sure your device is plugged in and paired. You may also try restarting the device or if needed, re-pairing it.
• What’s the Wireless Range?
  The range of your home Wi-Fi is heavily dependent on your home router and the conditions of the room. Check with your router specifications for exact range data.
• If my Wi-Fi/Internet goes down, will Merkury Smart still work?
  Merkury products need to be connected to Wi-Fi to control them remotely

Troubleshooting

• You cannot connect to your Wi-Fi network.
  Make sure you enter the correct Wi-Fi password during the Wi-Fi setup. Check whether there are any Internet connection problems. If the Wi-Fi signal is too weak, reset your Wi-Fi router and try again.

Reset the device

• Reset the LED plug by switching the plug off and then on, 3 times. The LED plug will flash and your device will be in pairing mode again.

System Requirements

• Mobile device running iOS® 13 or higher or
• Android™ 10 or higher
• Existing Wi-Fi Network

Technical Specifications

• E26 base
• 110 -130V, 60 Hz
• Wi-Fi: IEEE 802.11n, 2.4GHz (not compatible with 5GHz Wi-Fi networks)

FCC STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Caution: Any changes or modifications to this device not explicitly approved by the manufacturer could void your authority to operate this equipment.

Support:

If you encounter any issues, please contact us at support.merkurysmart.com for help. To explore our full selection of products, visit us at: www.merkurysmart.com

© 2023 Merkury Innovations • 45 Broadway 3rd FL, New York NY 10006. The illustrated product and specifications may differ slightly from those supplied. iPhone, Apple, and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Google Play, and related marks and logos are trademarks of Google LLC. iOS is a registered trademark of Cisco in the U.S. and other countries and is used under license. Amazon, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates. All other trademarks and trade names are those of their respective owners.

Can’t connect? Need help?

DO NOT RETURN THIS PRODUCT TO THE STORE
support.merkurysmart.com
or tap ‘support‘ for help in the Merkury Smart app.

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