Keurig K-Supreme K-Cup Pod Coffee Maker Use and Care
About Keurig
With over 125 owned, licensed, and partner brands in its portfolio and strong distribution capabilities, Keurig Dr. Pepper is a top beverage company in North America. Its mission is to deliver a beverage for every occasion, anytime, anywhere.
Our drinks enhance every moment in a world full of endless possibilities.
To make the most of every event, from before sunrise to after twilight, drink well. Do Good to benefit our people, communities, and the environment. Our company’s purpose is its lifeblood; it fuels our enthusiasm and permeates every aspect of our work.
We provide more than 125 famous brands in a broad variety of beverage categories, such as soft drinks, coffee, water, tea, mixers, and everything in between. Our brands range from still to sparkling, hot, and cold. Our drinks are here to fulfill every need, whether it’s a drink that brings comfort, awakens your senses, treats you, hydrates your body, uplifts your spirits, or delivers deliciousness without any guilt.
Our goal is to always be the thing you reach for—dawn, noon, and night, now and tomorrow. You can always find our beverages wherever you purchase, be it online, at your neighborhood convenience store, or in quantity at supermarkets, mass, or club stores. This allows you to enjoy them anytime, anywhere—at home, at work, or on the road.
Before You Brew
- Plug & Place
Remove the packing tape from the brewer. Plug into a grounded outlet. Place a large mug (10oz minimum) on the drip tray.
- Rinse & Fill
Remove the water reservoir lid, then lift the reservoir straight up to remove it. If you have a Keurig® Water Filter, install it now. Refer to your Water Filter Starter Kit for instructions. Rinse the reservoir with fresh water and fill it to the MAX FILL line.
- Lift & Lower
Lift and lower the handle. Do not insert a K-Cup® pod. The brewer will power on automatically.
- Cleansing Brew
The 4-cup sizes will blink. Press the 8oz button, then press the blinking brew button to start a cleansing brew. Pour the hot water into the sink. - Place Mug & Pod
Place a mug on the drip tray. If using a travel mug, remove the drip tray and place the mug on the drip tray base. Lift the handle and place a K-Cup® pod in the K-Cup® pod holder. Lower the handle completely to close the lid. - Brew & Enjoy!
The 4 brew size buttons will blink. Select your brew size, then press the blinking brew button. For a stronger coffee, press the STRONG button before brewing. The brew button will remain illuminated while brewing. Brewing is complete when the buttons are no longer illuminated. Lift the handle and dispose of the K-Cup® pod.
CAUTION: While brewing, there is extremely hot water in the K-Cup® pod holder. To avoid injury, do not lift the handle during the brewing process.
Brewer Features
- Smart Start heats and then brews in one simple process. No need to wait for the brewer to heat before selecting the brew size. Simply power on your brewer by lifting the handle, adding a K-Cup® Pod, selecting your brew size, and then pressing the brew button. The brewer will heat, then automatically begin brewing.
- Auto Off automatically turns your brewer off 5 minutes after the last brew for energy savings.
- High Altitude To ensure your brewer works properly at higher altitudes (5,000 feet), enable the High Altitude setting by pressing and holding the brew button and 8oz buttons for 3 seconds.
- Strong Brew for a bolder, more intense cup.
- Over Ice brew your favorite beverages.
Water Tank Repositioning
- Flip Brewer Over
Remove the drip tray and the water tank and set them aside. On a flat surface, carefully turn the brewer over so the base is facing up. You will see two parts: the water tank base (Part B) and the locking tab (Part A). - Remove Part A
Slide Part A out of the brewer. It should release freely with little resistance - Lift, Pivot Part B
Next re-position part B.- Gently pull outward to disengage from the brewer.
- Rotate upward, as shown above. Part B will remain attached to the brewer.
- Part B should now pivot freely to the second position.
Remember to move the power card, so it does not get caught.
Insert B, Replace A
Replace Part B in its new position. Rotate downward so that B is parallel to the base, then slide B back into position. Remember to replace the power cord.
Caring For Your Brewer
Regular cleaning keeps your brewer running smoothly. Always be sure to turn off and unplug your brewer before cleaning.
- Brewer Exterior
Keep your Keurig® brewer looking its best by cleaning the exterior from time to time. Just clean with a damp, soapy, lint-free, non-abrasive cloth. Never immerse the brewer in water or other liquids.
- Water Reservoir
The water reservoir should be cleaned periodically by wiping the inside of the reservoir and underside of the lid with a damp, non-abrasive, lint-free cloth. Do not dry the inside of the water reservoir with a cloth as lint may remain. Allow the reservoir to dry completely.
- Drip Tray
The drip tray can hold up to 8 ounces of overflow and should be emptied and cleaned occasionally. To remove, slide it toward you, keeping it level to avoid spilling. Rinse and clean with a damp, soapy, lint-free, non-abrasive cloth. - Regular Maintenance
For great-tasting coffee, keep your brewer running at peak performance by following the recommended maintenance schedule:
To turn off Descale notification, follow the full descaling procedure as outlined in the Use & Care Guide
Descaling Your Brewer
You should descale your brewer every 3 months, or when the descale notification turns on. Properly follow the descaling procedure. Depending on the mineral content of your water, calcium deposits or scales may build up in your brewer. Scale is nontoxic but if left unattended can hinder brewer performance.
Regularly descaling your brewer every 3 months helps maintain the heating element and other internal parts that come in contact with water. Calcium deposits may build up faster, making it necessary to descale more often.
Descaling Procedure
Before you begin, you will need a large ceramic mug, fresh water, Keurig® Descaling Solution, and access to a sink. Do not use a paper cup. Ensure that there is no beverage pod in the K-Cup® pod holder. Please allow approximately 15-20 minutes for the descaling procedure.
- STEP 1: Prepare the Brewer
Pour the entire bottle of Keurig® Descale Solution into an empty water reservoir. Then, fill the empty bottle with water and pour it into the water reservoir. Do not insert a K-Cup® pod. Place a large mug on the drip tray. - STEP 2: Descale the Brewer
To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the ADD WATER light illuminates. - STEP 3: Fresh Water Rinse
Empty and rinse the water reservoir and refill to the MAX fill line with fresh water. When flashing, press the brew button to start the rinsing process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the DESCALE notification turns off. The brewer has now exited Descale Mode and will be ready for use!
Troubleshooting
Grounds in Your Coffee
Grounds may have gathered in the exit or entrance needles and can be cleaned using a straightened paper clip or similar tool.
- Clean the exit needle of the K-Cup® pod holder. Refer to the Exit Needle care instructions.
- Clean the brewer entrance needles. Refer to the Entrance Needles care instructions.
Brewer Will Not Brew
- A minimum of 6oz of water is required to brew. Add 2oz of water to the reservoir to ensure the minimum fill level has been met, then press the brew button. Repeat until the brewer begins to dispense.
Brewing a Partial Cup
- Power the brewer off. Press and hold the brew button and 12oz button for 5 seconds until water starts dispensing. Then release and let the water purge. Discard the contents into the sink. Press the power button to restart.
- The exit needle may be clogged. Refer to the Exit Needle care instructions.
- Clean the K-Cup® Pod Holder, see K-Cup® Pod Holder care instructions.
Helpful Hints
Water quality varies greatly. If you notice an undesirable taste in your beverage (such as chlorine or mineral tastes), we recommend using bottled or filtered water. Do not use distilled water.
Service
Beyond these recommended cleaning and maintenance procedures, this brewer is not user-serviceable. For service, please refer to the Warranty section of this guide.
Storage
Empty the water reservoir before storing or transporting and ensure that you store your brewer in a safe and frost-free environment. When you prepare to use it after storage, we recommend rinsing the reservoir with fresh water and descaling the brewer as detailed in the Descaling your Brewer section.
If you plan to move your brewer to a different location, turn it off, unplug it, and empty the water reservoir. If your brewer has been in an environment below freezing, please be sure to let it warm to room temperature for at least 2 hours before using it.
Warranty
LIMITED ONE-YEAR WARRANTY
Keurig Green Mountain, Inc. (Keurig) warrants that your brewer will be free of defects in materials or workmanship under normal home use for one year from the date of purchase. It is recommended that you register your brewer on keurig.com/new so that your purchase information will be stored in our system.
Keurig will, at its option, repair or replace a defective brewer without charge upon its receipt of proof of the date of purchase. If a replacement brewer is necessary to service this warranty, the replacement brewer may be new or reconditioned.
If a replacement brewer is sent, a new limited one-year warranty will be applied to the replacement brewer. This warranty only applies to brewers operated in the United States and Canada.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state and, in the case of Canada, from province to province.
Only the use of Keurig® K-Cup® brand pods and accessories will guarantee the proper functioning and lifetime of your Keurig® brewer.
Any damage to or malfunction of your brewer resulting from the use of non-Keurig® pods and accessories may not be covered by this warranty or may result in a service fee if the damage or malfunction is determined to be caused by such use.
HOW DO YOU OBTAIN WARRANTY SERVICE?
Keurig® brewers are high-quality appliances and, with proper care, are intended to provide years of satisfying performance. However, should the need arise for warranty servicing, simply call Keurig Customer Service at our toll-free phone number 1.866.901.BREW (2739).
Please do not return your brewer for servicing without first speaking to Keurig Customer Service to obtain a Return Materials Authorization (RMA) number. Keurig® brewers returned without an RMA number will be returned to the sender without servicing.
FIND YOUR PERFECT POD
With over 75 brands and hundreds of varieties, find your match at keurig.com/new
Click or Call
Have Questions?
We’re here to help. Visit support.keurig.com for step-by-step videos on cleaning, descaling, and more.
Still Need Help?
Give us a call at
1-866-901-BREW (2739)
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Keurig K-Supreme K-Cup Pod Coffee Maker Use and Care Manual [pdf] |
