Ingenico RX5000 Axium Phone User Guide

Ingenico RX5000 Axium Phone

Introduction

Thank you for choosing an Ingenico payment terminal. We recommend you read this user guide carefully: it gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal.

Unpacking

According to the model, the following items are included in the packaging box (including optional accessories) :

• The terminal

The box may also include the following items depending on your working configuration :

• The user guide
• The cable for connectivity
• The power supply unit and cable

Recommendations

Safety

Power on/Power down – Emergency stop

To power on or power down the terminal, connect or disconnect the power supply from the electric outlet.

CAUTION

Only use the power supply recommended with AXIUM RX5000. The terminal is fitted with a lithium battery cell which is not accessible to the user. Only a qualified technician is authorized to open the unit and change this component. Risk of explosion if the battery is replaced by an incorrect type. Dispose of uthe sed battery according to the instructions.

Electrical power supply network

The electrical outlet must meet the following criteria:

• Must be installed near the equipment and easily accessible;
• Must meet standards and regulations in the country of use.

Explosion areas

Certain regulations restrict the use of radio equipment in chemical plants, fuel depots, and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Security of your terminal

Your device fulfills current applicable PCI PTS security requirements. Upon receipt of your terminal, you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; and that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide a warning of any uunauthorizedmodifications to your terminal and other suspicious behavior of individuals that have access to your terminal.

Warranty label (on the bottom of the terminal)

WARNING
If the warranty label is torn or removed, the warranty will be void.

Main Characteristics

Terminal

• Weight (Poids, Gewicht) 274.5g(9.68oz)
• Size (dimensions, Maße) 176.5mm x 79mm x 37mm
• Display 4” WVGA (480 x 800 pixels)
• Touchscreen Capacitive

Storage conditions

• Ambient temperature
• Max relative humidity -20°C, +70°C 90% at +55°C

Operating conditions

• Ambient temperature From 0°C to +40°C
• Max relative humidity 90% RH non-condensing at +40°C
• Max altitude 2000m

Power characteristics

AXIUM RX5000 works at voltages between 8VDC and 14VDC. It can be powered in several ways :

• An external power supply unit
• By USB (12VDC)

Power values in different modes

• Mode 3.18
• Idle mode-backlight on and brightness is reduced after 30s RX5000 Power (W)
• Idle mode-backlight on and brightness 100% 3.74
• Typical smartcard and contactless in test backlight on 4.58
• Maximum (+ loads of 2.5W) 9.3

Terminal Connectivity

• USB host High-speed USB Host in the single connector
• USB device High-speed USB Device in the single connector
• Ethernet  10/100 Base T Ethernet is available on the AXIUM RX5000. It is recommended to use the TCP Protocol
• RS232  It is a 2-wire interface on the AXIUM RX5000 (Rx/Tx). It can run up to 115200bps

Functional description

1. 3.5mm Audio Jack
2. Contactless Reader
3. Volume key
4. 4-inch touch screen
5. PINshield（optional）
6. Keypad
7. Smartcard Reader
8. and fixation (UPM)
9. Speaker
10. IDMI connector
11. SAM card
12. Micro SD Card
13. Anti-theft lock
14. Magnetic Stripe Reader

Installation & Connections

Positioning the terminals

Place the terminal with easy access to an electrical outlet. Place the terminal away from any heat source and protect it from dust, vibrations, and electromagnetic radiations (away from video terminals, PCs, and shoplifting barriers …). The terminal is exclusively made for indoor use. The AXIUM RX5000 device may be mounted on a flat surface, wall, or customer stand.

• The AXIUM RX5000 device must be at least 30 centimeters (12 inches) away from an electronically active type of security tag deactivation pad.
• An electronically active system sends out a powerful and potentially disruptive
• signal to deactivate the security tag. If the AXIUM RX5000 device is placed too close to the system’s pad, or placed above the pad, the product may not work properly.
• A passive system is a permanent magnet type that does not send out a signal. This type should not affect the AXIUM RX5000 device.

Inserting SAM (Secure access module) and Micro SD

Perform the following operations :

• Open the cover and remove it
• Access to SAM and Micro SD is now possible.
• Flip open the micro SD card cover, put in the micro SD card, and close the cover.
• Insert the SAM Card into the slot marked. Take care to ensure that the SAM Card is inserted correctly. The cut corner must be positioned as indicated in the slot.
• Close back the cover

Illustration of the MicroSD Card positioning :

Illustration of the SAM Card positioning :

Setting the AXIUM RX5000 on the standpole adaptor

Installing the terminal on a flat surface is not possible on the AXIUM RX5000 as is. It is designed to be fitted on a standpole. A specific pattern by Ingenico (UPM) has been developed to fit the AXIUM RX5000.

To fit the AXIUM RX5000 to the stand pole, it only requires to slide down the AXIUM RX5000 until a click sound:

The AXIUM RX5000 is now ready to use :

Daily use

Card reading

Swiping a card

• Insert the card manually in the reader, magnetic stripe facing the main body of the terminal, and slide the card from the rear to the front in a continuous motion for best results.

Swiping a smart card

Chip cards should be inserted into your terminal as illustrated with the chip facing up and into the card reader.

Reading a contactless card

• Bring the card to the active zone above the contactless logo (at about 1cm).
• Keep the card close to the contactless logo during the transaction. Your contactless terminal provides four contactless status lights located above the contactless logo.
• When a contactless transaction is started the first (left-hand) status light will be lit steadily; this indicates that the contactless is in use but a card is not being read.
• When a contactless card is presented to the contactless active zone during a transaction the second, third, and fourth status lights will be lit in turn.
• The card read is successful when all four status lights are lit and a confirmation tone can be heard.

Audio

The speaker is available, there is also an audio jack. When a headset is plugged in, there is no more sound from the speaker.

• The audio jack is located on the left of the terminal.
• This option is not designed to play music, but to facilitate the use by visually impaired people.
• The jack is 3.5mm and the volume key is only used to control the volume of the headset.

Reboot AXIUM RX5000

There is no power key on AXIUM RX5000. So we can use the Key combination to reboot AXIUM RX5000. We can press the “#” and “yellow cancel” keys at the same time, and AXIUM RX5000 will reboot.
As follows:

Maintenance

Cleaning of the terminal

First of all, unplug all the wires from the terminal. Good rules for proper cleaning of the terminal are :

• Do not clean the electrical connections.
• Do not use in any case, solvents, detergents, or abrasive products: those materials might damage the plastic or electrical contacts.
• Avoid exposing the terminal to the direct rays of the sun.
• Do not put anything into the slot of the smart card reader

Transport and storage

• Use the original packaging for storage or return the unit. Disconnect all cables from the terminal during the transport.

Standard

Federal Communications Commission (FCC) Statement

15.21
You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures :

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment . This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. ISEDC Radiation Exposure Statement: This equipment complies with ISEDC RF radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Environment (WEEE, Batteries and packaging)

This product is labeled in accordance with European Directives 2012/19/ EU concerning Waste Electrical and Electronic Equipment (WEEE) and 2013/56/EU concerning Batteries and Accumulators. Those provisions require producers and manufacturers to become liable for take-back, treatment, and recycling upon the end of the life of equipment and batteries.

BATTERIES

If your product contains batteries, they must be disposed of at appropriate collection points.

THE PRODUCT

The crossed-out waste bin stuck on the product or its accessories means that the product belongs to the family of electrical and electronic equipment, and waste batteries must not be thrown away but collected separately and recycled. Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old products and used batteries. Packaging waste must also be collected separately to ensure proper disposal and recycling. In this way, you can participate in the re-use and upgrading of Electrical and Electronic Equipment Waste, which can affect the environment and human health.

MARKING

The CE marking is the manufacturer’s declaration that the product meets the requirements of the applicable EC directives. The CE mark is a mandatory conformity marking for certain products sold within the European Economic Area (EEA). The cCSAus marking indicates the product has been certified by an authorized certifying body for the Canada and US electrical safety certification.

Disposal

The Waste of Electrical and Electronic Equipment (WEEE) symbol indicates that when the end-user wishes to discard this product, it must be sent to separate collection facilities for recovery and recycling. By separating this product from other household-type waste, the volume of waste sent to incinerators or landfills will be reduced and natural resources will thus be conserved.

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Banks and Acquirers International Holding SAS / 814 767 216 RCS Nanterre

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