Segway Ninebot E25 Electric KickScooter User Manual

Segway Ninebot E25 Electric KickScooter

INTRODUCTION

Thanks for choosing the Ninebot KickScooter

Thanks for choosing the Ninebot KickScooter (hereinafter referred to as KickScooter)! Your KickScooter is a fashionable transportation device with a mobile app, that allows you to connect with other riders. Enjoy your ride and interact with riders worldwide!

WARNING!
Always use both electronic brake and foot brake for emergency stopping. Otherwise, you risk falls and/or collisions from not achieving the max. braking capability.

The picture is for reference only. Please refer to the actual product for more details.

Riding Safety

1. (Beijing) Tech Co., Ltd. and its subsidiaries and affiliates) nor Segway Inc. is responsible for any injuries or damage caused by a rider’s inexperience or failure to follow the instructions in this document.
2. Please understand that you can reduce the risk by following all the instructions and warnings in this manual, but you cannot eliminate all the risks. Remember that whenever you ride the KickScooter you risk injury from loss of control, collisions, and falls. When entering into public spaces always comply with the local laws and regulations. As with other vehicles, faster speeds require longer braking distances. Sudden braking on low traction surfaces could lead to wheel slip or falls. Be cautious and always keep a safe distance between you and other people or vehicles when riding. Be alert and slow down when entering unfamiliar areas.
3. Always wear a helmet when riding. Use an approved bicycle or skateboard helmet that fits properly with the chin strap in place, and protects the back of your head.
4. Do not attempt your first ride in any area where you might encounter children, pedestrians, pets, vehicles, bicycles, or other obstacles and potential hazards.
5. Respect pedestrians by always yielding the right of way. Pass on the left whenever possible. When approaching a pedestrian from the front, stay to the right and slow down. Avoid startling pedestrians. When approaching from behind, announce yourself and slow down to walking speed when passing. Please obey local traffic laws and regulations if the situation is different.
6. In places without laws, comply with the safety guidelines outlined in this manual. Neither Ninebot Inc. nor Segway Inc. is responsible for any property damage, personal injury/death, accidents, or legal disputes caused by violations of the safety instructions.
7. Do not allow anyone to ride your KickScooter on his/her own unless they have carefully read this manual and followed the New Rider Tutorial in the App. The safety of new riders is your responsibility. Assist new riders until they are comfortable with the basic operation of the KickScooter. Make sure each new rider wears a helmet and other protective gear.
8. Before each ride check for loose fasteners and damaged components. If the KickScooter makes abnormal sounds or signals an alarm, immediately stop riding. Diagnose your KickScooter via the Segway-Ninebot App and call your dealer/distributor for service.
9. Be alert! Scan both far ahead and in front of your KickScooter — your eyes are your best tool for safely avoiding obstacles and low traction surfaces (including, but not limited to, wet ground, loose sand, loose gravel, and ice).
10. To reduce the risk of injury, you must read and follow all “CAUTION” and “WARNING” notices in this document. Do not ride at an unsafe speed. Under no circumstance should you ride on roads with motor vehicles. The manufacturer recommends riders be 14+ years old. Always follow these safety instructions:
    • Anyone under the influence of alcohol or drugs.
    • Anyone who suffers from a disease that puts them at risk if they engage in strenuous physical activity.
    • Anyone who has problems with balance or with motor skills that would interfere with their ability to maintain balance.
    • Anyone whose weight is outside the stated limits (see Specifications).
    • Pregnant women.
11. Do not attempt to charge your KickScooter if, the charger or the power outlet is wet.
12. As with any electronic device, use a surge protector when charging to help protect your KickScooter from damage due to power surges and voltage spikes. Only use the Segway-supplied charger. Do not use a charger from any other different product models.

Packing List

User Materials

Second Battery Pack

Accessories

When unboxing your KickScooter, please verify that the above items are included in the package. If any components are missing, please contact your dealer/distributor or nearest service center (see Contacts in the user manual). After verifying that all components are present and in good condition, you can assemble your new KickScooter.

Please retain the box and packaging materials in case you need to ship your KickScooter in the future. Remember to power off your KickScooter and unplug the charging cable before assembling, mounting accessories, or cleaning the mainframe.

Diagram

Dashboard & Power button

• Speedometer: Indicates the current speed. Also displays error codes when faults are detected.
• Battery level: Indicates the remaining battery level with 5 bars. Each bar equates to approximately 20% power level.
  Power mode:
  • Red “S” icon: Sport mode (maximum power/speed).
  • White “S” icon: Standard mode (moderate power/speed).
  • No “S” icon: Speed limit mode (minimum power/speed).
• Bluetooth: A blinking Bluetooth icon indicates that the vehicle is ready to connect. A solid Bluetooth icon indicates that the vehicle is connected to a mobile device.
• Power button: Short press to power on. Long press to power off. When powered on, press to turn on/off the headlight. Double-press to change power mode.
• Overheat tip: The thermometer icon always on indicates that the battery temperature has reached 122°F (50°C). At this point, the vehicle cannot accelerate normally and may not be charged. Do not use it until the temperature is restored to normal range.
• Error display: The lit wrench icon indicates the scooter error.

Assembling Your KickScooter

1. Unfold the stem and push it until you hear a click. Flip up the folding pedal. Then unfold the kickstand to support the scooter.
2. Firmly connect the wires inside the handlebar and the stem. Slide the handlebar onto the stem. Be aware of the correct orientation.
3. Install six screws (two on each side) with the included hex wrench.
4. Verify that your KickScooter powers on and off.

Installing a Second Battery Pack

1. Remove the three screws on the stem. Then remove the cover near the charge port and remove the M3 screw.
2. Install the rail with the M4 (10mm) screws (3 pcs), provided with this product. Please make sure it is properly fixed.
3. Install the external battery on the rail and fix it with the M4 (20mm) screws (2 pcs) and M3 screws (1 pcs), provided with this product. After they are properly installed, block the screw holes with the rubber stopper.
4. Verify that your KickScooter powers on and off.

First Ride

For your safety, your new KickScooter is not activated and will beep occasionally after POWER ON. Until activated, the KickScooter maintains a very low riding speed, and can not perform with full function.

Install the Segway-Ninebot App on your mobile device (with Bluetooth 4.1 and above), connect to the KickScooter with Bluetooth, and follow the App instructions to activate your KickScooter and enjoy the full performance. Scan the QR code to download the App (iOS 9.0 and above, Android™ 4.3 and above).

1. Install the Segway-Ninebot App and register/log in.
2. Power on the KickScooter. A blinking Bluetooth icon indicates the KickScooter is ready to connect.
3. Click “Vehicle”→“Search vehicle” to connect to your KickScooter. The KickScooter will beep when it has successfully connected. The Bluetooth icon will stop blinking and remain illuminated.
4. Follow the App instructions to activate the KickScooter and learn how to ride safely.

Charging

Your KickScooter is fully charged when the LED on the charger changes from red (charging) to green (trickle charge). Close the charge port cover when not charging.

Learning to Ride

Wear an approved helmet and other protective gear to minimize any possible injury.

1. Power on the scooter and check the battery level. Charge the scooter if the battery level is low.
2. Stand on the foot deck with one foot and push off with another foot to start gliding.
3. Put your other foot on the foot deck to keep both feet stable. Press the throttle to speed up when you are balanced.
4. Slow down by releasing the throttle. Squeeze the electronic brake and stamp the rear fender with your foot at the same time for a brake.
5. To turn, shift your body and turn the handlebar slightly.

Warnings

• DO NOT ride the scooter in the rain.
• Keep your speed between 3.1–6.2 mph (5–10 km/h) when you ride through speed bumps, elevator door stills, bumpy roads, or other uneven surfaces. Slightly bend your knee to better adjust the mentioned surfaces.
• Watch your head when passing through doorways.
• Watch your speed when traveling downhill. Use both brakes together when traveling at high speed.
• DO NOT press the throttle when walking with the scooter.
• Avoid contacting obstacles with the tire/wheel.
• DO NOT carry heavy objects on the handlebar.
• DO NOT ride the scooter with only one foot.
• DO NOT ride on public roads, motorways, or highways.
• DO NOT rotate the handlebar violently while driving at high speed.
• Do not ride through puddles or any other (water) obstacles. In such a case please lower your speed and bypass the obstacle.
• The KickScooter is for one rider only. Do not ride with another person. Do not carry a child.
• DO NOT step on the folding pedal while riding.
• DO NOT touch the hub motor after riding because it can get hot.
• DO NOT take your hands off the handlebar while riding. Do not ride with one hand only.
• DO NOT ride up and down stairs or jump over obstacles.

Folding and Carrying

• Step on the folding pedal while pushing the handlebar forward slightly.
• Then fold the handlebar down until it locks into the rear fender.
• When your KickScooter is folded up, simply lift it by the stem to carry it.

Maintenance

Cleaning and Storage

Use a soft, wet cloth to wipe the mainframe clean. Hard-to-remove dirt can be scrubbed with a toothbrush and toothpaste, and then cleaned with a soft, wet cloth.

Specifications

Certifications

This product is certified to ANSI/CAN/UL-2272 by CSA. The battery complies with UN/DOT 38.3

FCC STATEMENT

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE

This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator & your body.

Important WEEE information

WEEE Disposal and Recycling Information Correct Disposal of this product. This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycling is responsible for promoting the sustainable reuse of materials resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmentally safe recycling.

Restriction of Hazardous Substances (RoHS) Directive

This Ninebot (Changzhou) Tech Co., Ltd. product, with included parts (cables, cords, and so on) meets the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”).

Segway Europe B.V.

EU Contact Address for regulatory topics only: Hogehilweg 8, 1101CC Amsterdam, The Netherlands. Hereby, Ninebot (Changzhou) Tech Co., Ltd, declares that the wireless equipment listed in this section complies with the essential requirements and other relevant provisions of Directive 2014/53/EU.

Trademark and Legal Statement

Ninebot is the registered trademark of Ninebot (Tianjin) Tech. Co., Ltd; Segway and the Rider Design are the registered trademarks of Segway Inc.; Android, and Google Play are trademarks of Google Inc., App Store is a service mark of Apple Inc., The respective owners reserve the rights of their trademarks referred to in this manual. The KickScooter is covered by relevant patents. For patent information go to http://www.segway.com.

We have attempted to include descriptions and instructions for all the functions of the KickScooter at the time of printing. However, due to the constant improvement of product features and changes in design, your KickScooter may differ slightly from the one shown in this document. Visit the Apple App Store (iOS) or the Google Play Store (Android) to download and install the App. Please note that there are multiple Segway and Ninebot models with different functions, and some of the functions mentioned herein may not apply to your unit. The manufacturer reserves the right to change the design and functionality of the KickScooter product and documentation without prior notice. © 2020 Ninebot (Beijing) Tech Co. Ltd. All rights reserved.

Contacts

Contact us if you experience issues relating to riding, maintenance, and safety, or errors/faults with your KickScooter.
Asia Pacific
China Mainland: Ninebot (Beijing) Tech Co., Ltd. Room B201, B202, B6 Bldg. Zhongguancun Dongsheng Technology Park (Northern Territory), No. 66, Xixiaokou Rd, Haidian Dist., Beijing, China.
Tel: 400-607-0001/86-10-8482-8002
E-mail: sales@ninebot.com
South Korea: Segwayseoul Inc. 804-66,8F,385, Gangseo-ro, Gangseo-gu, Seoul, Republic of Korea ZIP(07803)
Tel: 82-70-4068-8002
E-mail: korea-service@ninebot.com
Singapore: Ninerobot (Singapore) Pte Ltd 7030 Ang Mo Kio Ave 5, North Star @ Ang Mo Kio, UNIT #07-39, Singapore
E-mail: apac@segway.com
Have your KickScooter serial number on hand when contacting Segway. You can find your serial number on the underside of your KickScooter or Basic Information in the Segway-Ninebot App.

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Faqs About Segway Ninebot E25 Electric KickScooter